Bank of the West

I received a promotion in the mail to open a new checking and savings account (bonus of $500 with a $25000 deposit into the checking account and $100 bonus with a $10000 deposit in the savings account). I opened accounts online on 6/28/2021 and initiated my deposits via ACH from my Citibank during the account application.

The terms and conditions mention that the deposits must be received by the end of the month in which the account was opened, which is impossible for an ACH transfer to complete in a couple of days for accounts which are opened near the end of the month. I inquired of customer service rep regarding this issue, and they mentioned that if an account is opened near the end of the month, you have until the 7th of the following month to deposit the funds. Due to the large amount of $35000, Citibank put a temporary hold on the transfer to ensure there was no fraudulent activity occurring. As a result, my $35000 did not reach my Bank Of The West accounts until July 8th (ONE day later).

I inquired again if I would still be eligible for the bonus and they told me the Research team would not review the accounts until 1/31/2022. Ultimately, I was declined the bonus due to the funds reaching my account 1 day late as a result of my Citibank ensuring that the large funds transfer was legitimate.

Bank Of The West DOES NOT care about their customers, nor new customers, I find this instance to be almost a bait & switch tactic essentially holding customers funds as long as possible essentially giving the bank an interest-free loan for 6+ months as all accounts are not even reviewed until 1/31/2022. I am appalled by the lack of care & value for its customers that Bank Of The West has and I think I will be closing my accounts soon. I even had my local branch manager (who was very nice) advocate to the corporate office on my behalf, but they are unwilling to do anything.

I was considering doing other business with them too because they seemed to have good loan rates etc. BUT ID ADVISE YOU TO STAY AWAY AT ALL COSTS! I WOULD NOT RECOMMEND DOING ANY BUSINESS WITH BANK OF THE SHADY WEST.

UnbelievableHolding my money for 8 months interest free and not honoring their promtion...what a crooked bank. STAY AWAY so many better banks out therethis is the WORST bank and WORST CUSTOMER SERVICE Ive experienced from any bank in my life!

My following experience was with the bank itself in Larkspur, CA. It went from poor to horrible quickly.

I used the ATM to make a deposit and withdraw $100. Unbeknownst to me an employee did NOT place the ATM in 'Supervisor Mode'. As a result, I stood there waiting for my withdrawal and ATM Card of which neither were returned.

Then I had to go inside to the bank to be told the money in the ATM had to be counted and I would have to wait or return on Monday or go to the teller and withdraw the $100. I was told at the bank before leaving that the original $100 withdrawal from the ATM would be credited and I was 'good to go'.

Upon returning home I received a call from the manager who then informed me the onus was on me to call 800 488-**** (been holding 55 minutes as of this writing) and file a claim of the non receipt of $100.00.

I then pointed out that the bank's mistake suddenly became my problem and asked the manager to call on my behalf.

He said he couldn't do it since he wasn't 'a customer'.

C'mon...really?

This is the second time I've had an issue with this manager and truthfully that's why I've been using the outside ATM to avoid him.

I've been a Bank of the West for way too long to deal with this type of service. I would appreciate a call from the bank.

I've held a loan here for 3 years, never received payment booklet, never able to sign on to view my account and have called hundreds of times with hold times up to 2hrs. I blindly sent payments through bill pay never knowing when they're even due, only to find they have been piling up late fees i had no idea about as i was paying my monthly amount on autopay.

Now I have hits on my credit for late payments for the late fees I had no idea about. Still, no one will assist. Finally got through after waiting an hour and a half only to be told it's not their fault no one answers the phone.

And the bank made the decision to stop monthly statements. I've never received mail because they had the wrong address apparently and still they take no responsibility after I've paid every month for 3 years

Today, Nov 26th ready was the last draw for my wife and I. Visited the Bank of the West in Ketchum to make a deposit at approximately 11;00 am.

What happens. Not open with a sign stating not open today due to lack of staff. Interesting statement. The other banks in the area were open.

Question, do

you call this good customer service as the company states in ads?? Was this approved to close by the state banking committee?? there have been times the manager will close the bank for lunch also. Speaking of the manager one never sees her get up from her deck across from the lobby to help the customers.

And to further make a point, the branch is not open to the customers all have to use the outside window. Why?? it snows and gets very cold and windy at times. Again is this good customer servicing.

I am a retired banker of over 40 years of operating numerous branches at a time. Never would myself or my staff treat customers the way your manager and staff operate.

We and others will be looking into a bank that wants to give good customer service and treat customers with respect. Thank you for your time.

We went to the Bank of the West at 87th & W. Center Rd in Omaha, NE to make a payment.

I was in back of a pick up truck at the drive-through. That clown took 15 minutes for his transaction. Several times he was required to pull something out of the roll out, sign it and then return. 15 minutes In the drive through!

I was about ready to blow my horn. So then he finally pulled out and I pulled up to the window, there was nobody there. Two bankers were busy doing something under the counter. Then some banker.

was busy posting signs and she came up to the window and thanked me for my patience. I told her, I have no patience, I have a transaction and Im growing old waiting in line. She walked away in a short time later some Hispanic banker came up to the window again thanking me for my patience. I told him to just do my transaction and make it quick.

The line at the drive-through next to me took about that same time because it was a title company car. It was about 14 minutes for him. They should put a sign at the drive-through, quick transactions only, all other businesses must be transacted inside.

To make it worse, I cant find a corporate complaint email number for Bank of the West.