Bank of the West

Can't get anyone on the phone. If the automatic recorder picked up and asks for my info to find my loan, it said everytime my info doesn't exist.

I called about 10 different #'s and still can't get anyone to answer. I'm trying to pay off my loan and sent the payment to the correct address and it's still not picked up and are sending it back to me. In the meantime they took the monthly payment out of my account. The payoff payment was there days before my payment was due.

The post office is sending it back. I sent it next day air. I got the payoff which was good for 10 days.

It sat at the post office most of those days from tracking it. I just want to pay off this loan and never deal with this bank ever again.

I received a promotion in the mail to open a new checking and savings account (bonus of $500 with a $25000 deposit into the checking account and $100 bonus with a $10000 deposit in the savings account). I opened accounts online on 6/28/2021 and initiated my deposits via ACH from my Citibank during the account application.

The terms and conditions mention that the deposits must be received by the end of the month in which the account was opened, which is impossible for an ACH transfer to complete in a couple of days for accounts which are opened near the end of the month. I inquired of customer service rep regarding this issue, and they mentioned that if an account is opened near the end of the month, you have until the 7th of the following month to deposit the funds. Due to the large amount of $35000, Citibank put a temporary hold on the transfer to ensure there was no fraudulent activity occurring. As a result, my $35000 did not reach my Bank Of The West accounts until July 8th (ONE day later).

I inquired again if I would still be eligible for the bonus and they told me the Research team would not review the accounts until 1/31/2022. Ultimately, I was declined the bonus due to the funds reaching my account 1 day late as a result of my Citibank ensuring that the large funds transfer was legitimate.

Bank Of The West DOES NOT care about their customers, nor new customers, I find this instance to be almost a bait & switch tactic essentially holding customers funds as long as possible essentially giving the bank an interest-free loan for 6+ months as all accounts are not even reviewed until 1/31/2022. I am appalled by the lack of care & value for its customers that Bank Of The West has and I think I will be closing my accounts soon. I even had my local branch manager (who was very nice) advocate to the corporate office on my behalf, but they are unwilling to do anything.

I was considering doing other business with them too because they seemed to have good loan rates etc. BUT ID ADVISE YOU TO STAY AWAY AT ALL COSTS! I WOULD NOT RECOMMEND DOING ANY BUSINESS WITH BANK OF THE SHADY WEST.

UnbelievableHolding my money for 8 months interest free and not honoring their promtion...what a crooked bank. STAY AWAY so many better banks out therethis is the WORST bank and WORST CUSTOMER SERVICE Ive experienced from any bank in my life!